Can I send copies of my canvas to different addresses?
Can I order multiple copies in a single order?
What happens if Im not happy with my product?
Can I change my delivery address after I have placed my order?
Can I pay for my order during collection at Foto-ZZoom outlets?
Can I change the store that I would like to collect from after I have placed my order?
Which Foto-ZZoom stores can I collect my order from?
Do your offer discounts for bulk ordering?
Can my order be placed on express service?
Do you provide a tracking number once you have dispatched an order?
Can I reprint my canvas?
How long does it take for my photos to be delivered to me?
What are the delivery charges like?
My canvas was damaged by the courier sevices, what should I do?
My canvas has a defect, what should I do?
Can I have my canvas shipped to another country?
Can I submit my order without internet connection?
Unfortunately this is not possible. When you order multiple copies of canvas they will all be sent to the Shipping Address which you specify during the ordering process.
Yes, you can order multiple copies of the same product on a single order. When doing this, all copies will be sent to the shipping address which you specify during the ordering process.
All of our canvas are carefully inspect before handing them to you. Yet, should there be an unlikely event that we did not meet up to your expectations, please email to us at email@example.com with the following supporting documents:
If you need to contact us regarding a defect, please notify us within 14 DAYS upon receiving your order. We will replace your order immediately if the defect was due to mishandling during production or shipment. Foto-ZZoom will not be liable after this period. Please also note that we will not be providing you with a refund, we are only able to replace your order.
Yes, you can. Please email us at firstname.lastname@example.org stating your order number and your new preferred address.
Unfortunately not. We can only process your order once you have made your payment online. You can also pay for your order using the vouchers that you have purchased from our stores.
Yes, you can. Please email us at email@example.com stating your order number and your preferred store.
Find the nearest Foto-ZZoom store here.
Yes, we do offer bulk discount. Please contact us. for more details.
Depending on the type of order as well as peak season, we are able to place your order on express service. Express service will be subject to additional charges. For this special request, please contact our Customer Care Team at firstname.lastname@example.org.
Yes, we do. You will receive your tracking number via email as soon as your order has been dispatched.
Yes, you can. Just email us at email@example.com and we will assist you with it.
Once your order is completed, you should be receiving your canvas within 3 business days depending on your location. Note: All orders are shipped via courier and delivery schedules are determined by the courier providers that we use. Please allow for additional delivery time for peak seasons.
Delivery charges depend on the postal address and will be calculated during the checkout process.
Please email us at firstname.lastname@example.org pictures from different angel showing the damage on the photos as well as the shipping box. We will attend to you soonest and provide you with a replacement.
We strive to provide you the outstanding quality canvas. Yet, on rare occasions we may have overlooked a defect of any kind. Should you experience this, please email to us at email@example.com with the following supporting documents:
Please notify us within 14 DAYS upon receiving your order and we will replace your order immediately if the defect was due to mishandling during production.
Unfortunately, we do not deliver out of Malaysia for the time being.
Yes, you can. Upon checking out, choose the 'Order Offline' option. This option will allow you to load your Photobook files into a hard disk. You can then submit the files to one of our outlets here.