Canvas FAQ

Can I send copies of my canvas to different addresses?

Can I order multiple copies in a single order?

What happens if Im not happy with my product?

Can I change my delivery address after I have placed my order?

Can I pay for my order during collection at Foto-ZZoom outlets?

Can I change the store that I would like to collect from after I have placed my order?

Which Foto-ZZoom stores can I collect my order from?

Do your offer discounts for bulk ordering?

Can my order be placed on express service?

Do you provide a tracking number once you have dispatched an order?

Can I reprint my canvas?

How long does it take for my photos to be delivered to me?

What are the delivery charges like?

My canvas was damaged by the courier sevices, what should I do?

My canvas has a defect, what should I do?

Can I have my canvas shipped to another country?

Can I submit my order without internet connection?

Can I send copies of my canvas to different addresses?

Unfortunately this is not possible. When you order multiple copies of canvas they will all be sent to the Shipping Address which you specify during the ordering process.

Can I order multiple copies in a single order?

Yes, you can order multiple copies of the same product on a single order. When doing this, all copies will be sent to the shipping address which you specify during the ordering process.

What happens if Im not happy with my product?

All of our canvas are carefully inspect before handing them to you. Yet, should there be an unlikely event that we did not meet up to your expectations, please email to us at support@fotozzoom.com with the following supporting documents:

  • Few pictures from different angles showing the defect
  • Your full name, order number and a brief description of the defect
  • If you need to contact us regarding a defect, please notify us within 14 DAYS upon receiving your order. We will replace your order immediately if the defect was due to mishandling during production or shipment. Foto-ZZoom will not be liable after this period. Please also note that we will not be providing you with a refund, we are only able to replace your order.

    Can I change my delivery address after I have placed my order?

    Yes, you can. Please email us at support@fotozzoom.com stating your order number and your new preferred address.

    Can I pay for my order during collection at Foto-ZZoom outlets?

    Unfortunately not. We can only process your order once you have made your payment online. You can also pay for your order using the vouchers that you have purchased from our stores.

    Can I change the store that I would like to collect from after I have placed my order?

    Yes, you can. Please email us at support@fotozzoom.com stating your order number and your preferred store.

    Which Foto-ZZoom stores can I collect my order from?

    Find the nearest Foto-ZZoom store here.

    Do your offer discounts for bulk ordering?

    Yes, we do offer bulk discount. Please contact us. for more details.

    Can my order be placed on express service?

    Depending on the type of order as well as peak season, we are able to place your order on express service. Express service will be subject to additional charges. For this special request, please contact our Customer Care Team at support@fotozzoom.com.

    Do you provide a tracking number once you have dispatched an order?

    Yes, we do. You will receive your tracking number via email as soon as your order has been dispatched.

    Can I reprint my canvas?

    Yes, you can. Just email us at support@fotozzoom.com and we will assist you with it.

    How long does it take for my canvas to be delivered to me?

    Once your order is completed, you should be receiving your canvas within 3 business days depending on your location. Note: All orders are shipped via courier and delivery schedules are determined by the courier providers that we use. Please allow for additional delivery time for peak seasons.

    What are the delivery charges like?

    Delivery charges depend on the postal address and will be calculated during the checkout process.

    My canvas was damaged by the courier sevices, what should I do?

    Please email us at support@fotozzoom.com pictures from different angel showing the damage on the photos as well as the shipping box. We will attend to you soonest and provide you with a replacement.

    My canvas has a defect, what should I do?

    We strive to provide you the outstanding quality canvas. Yet, on rare occasions we may have overlooked a defect of any kind. Should you experience this, please email to us at support@fotozzoom.com with the following supporting documents:

  • Few pictures from different angels showing the defect
  • Your full name, order number and a brief description of the defect
  • Please notify us within 14 DAYS upon receiving your order and we will replace your order immediately if the defect was due to mishandling during production.

    Can I have my canvas shipped to another country?

    Unfortunately, we do not deliver out of Malaysia for the time being.

    Can I submit my order without internet connection?

    Yes, you can. Upon checking out, choose the 'Order Offline' option. This option will allow you to load your Photobook files into a hard disk. You can then submit the files to one of our outlets here.